> ## Documentation Index > Fetch the complete documentation index at: https://healthybenefitsplus-guide.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # How to Order Eligible Items Online With Your Benefits Card > Skip the store trip and shop from home. Learn how to browse eligible products, place an order, and get health essentials delivered to your door. [Get Started Here →](https://flosyr.com/?kjpyyo1wIHN30LsM58LnL55wMlZP6i9p3Pjr0o0Eigkew5CNyoz9u4GdbjpYRiH) Ordering your health and wellness essentials online through the Healthy Benefits Plus member portal is one of the most convenient ways to put your benefits card to work. Whether you live far from a participating retailer, have a busy schedule, or simply prefer the ease of doorstep delivery, online ordering lets you shop a wide selection of eligible OTC products, vitamins, personal care items, and more — all from the comfort of home. And because your Humana benefits card is applied directly at checkout, there's no reimbursement paperwork or out-of-pocket guesswork involved. ## Why Order Online? Shopping in-store is a great option, but the online portal takes your benefits even further. Here's what sets it apart: > **Wider Selection** > > The online catalog often carries a broader range of eligible products than any single retail location, so you're less likely to encounter out-of-stock items. > **Shop Anytime** > > The portal is available 24/7. Browse and place an order on your own schedule — no store hours to work around. > **Free Home Delivery** > > Most orders placed through the member portal ship free of charge directly to your door, saving you time and travel costs. ## How to Place Your Order Online Follow these steps to go from sign-in to doorstep delivery: **1. Sign In to the Member Portal** Open your browser and go to [healthybenefitsplus.com/humana](https://healthybenefitsplus.com/humana). Click **Sign In** and enter your **HealthSafe ID** credentials. If you haven't registered yet, select **Create Account** and have your benefits card number, ZIP code, and date of birth ready to verify your identity. **2. Check Your Available Balance** Before you start filling your cart, navigate to your account dashboard and confirm your current card balance. This helps you plan your order and avoid surprises at checkout. Your balance reflects any amounts already used in the current benefit period. > [!TIP] > > Your allowance is typically reloaded on a set schedule — monthly, quarterly, or annually depending on your plan. Check your dashboard to see your next reload date so you can time larger purchases strategically. **3. Browse Eligible Items** Use the **Shop** or **Order Products** section of the portal to explore the catalog. You can search by keyword, browse by category (cold & flu, vitamins, first aid, personal care, etc.), or filter by price. Every item listed in the portal is pre-verified as eligible, so you can shop with confidence. > [!NOTE] > > Eligibility varies by plan. Items that are covered under one Humana plan may not be covered under another. The portal automatically displays only the products eligible for your specific benefit, so stick to the online catalog to avoid any checkout issues. **4. Add Items to Your Cart** Select the products you want and click **Add to Cart**. Review quantities and make sure your total doesn't exceed your available balance. If your cart total is higher than your benefit balance, you may be able to pay the difference with a personal credit or debit card depending on your plan's rules. **5. Complete Checkout** When you're ready, proceed to checkout. Confirm your delivery address and review your order summary. Your benefits card will be applied automatically — you won't need to enter a card number manually. Once everything looks correct, place your order. > [!TIP] > > Make sure the delivery address on file in your portal account is current before you place your order. Packages shipped to an old address cannot be easily rerouted once they leave the warehouse. ## What to Expect After You Order ### Delivery Times Most orders placed through the Healthy Benefits Plus portal ship within **1–2 business days** and arrive within **5–7 business days** after shipment. Delivery windows can vary slightly depending on your location and item availability, so allow a little extra time during peak seasons like winter cold-and-flu season or the holidays. ### Shipping Costs Standard shipping on benefit-eligible orders is typically **free**. You'll see a clear breakdown of any applicable shipping charges on the checkout screen before you finalize your order, so there are no surprises. ### Tracking Your Order Once your order ships, you'll receive a confirmation with a tracking number. You can also log in to the member portal at any time, navigate to **Order History**, and click on your order to see the latest tracking status. Keep your confirmation email handy as a reference. ## Returns and Exchanges > **What is the return policy for online orders?** > > If you receive a damaged item or the wrong product, contact Healthy Benefits Plus member support as soon as possible. Most eligible returns must be initiated within **30 days** of delivery. Items should be unused and in their original packaging where possible. Your benefits card will typically be credited back for approved returns. Personalized or opened hygiene products may not be eligible for return, so review the item's return details on the product page before purchasing. > **Can I exchange an item for a different size or variant?** > > Exchanges are handled on a case-by-case basis. In most situations, the easiest path is to initiate a return for the original item and place a new order for the correct product once your balance is credited back. Contact member support to walk through the specific process for your order. > **How do I reach member support?** > > You can find contact options — including phone and chat — by signing in to the portal and visiting the **Help** or **Contact Us** section. Have your order number and member ID ready to speed up the process. ## Tips for a Smooth Online Ordering Experience > **Verify Your Balance First** > > Always check your available balance on the dashboard before shopping. This prevents cart abandonment at checkout and helps you prioritize the items you need most. > **Stick to the Portal Catalog** > > Every item in the online catalog is pre-screened for eligibility. Avoid searching third-party sites — if it's not in the portal, it may not be covered. > **Keep Your Address Updated** > > Log in to your account settings and confirm your shipping address any time you move or anticipate a temporary change of address before placing an order. > **Order Ahead of Benefit Periods** > > Unused benefits typically don't roll over at the end of a benefit period. Place your order a week or two before the period ends to make sure your items arrive before your balance resets. > [!WARNING] > > Benefits card balances generally **do not roll over** from one benefit period to the next. Any unspent allowance is forfeited when the period ends. Set a calendar reminder a week before your reset date so you have time to place an order and use your full benefit. ## Ready to Start Shopping? Online ordering is one of the smartest ways to get the most out of your Humana Healthy Benefits Plus card. With a wide catalog of eligible products, free shipping, and the ease of shopping from anywhere at any time, there's no reason to leave health and wellness essentials on the table. Head over to [healthybenefitsplus.com/humana](https://healthybenefitsplus.com/humana), sign in with your HealthSafe ID, and place your first online order today — your benefits are waiting. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.